How To Fix Zoom Error Code 10002

One such issue is the Zoom error code 10002, which indicates that the app is unable to install updates. This error can occur due to various reasons, including corrupt or broken source links in the Zoom installer package or your antivirus software quarantining essential files. But don’t worry; we have compiled a list of solutions that you can try to resolve this error.

How To Fix Zoom Error Code 10002

1. Restart Your Computer

This may seem like a simple step but it’s often overlooked. Restarting your computer can help clear any temporary bugs or glitches that might be causing the error.

2. Check Your Internet Connection

A stable internet connection is vital for Zoom to download and install updates properly. If your internet connection is unstable, it could lead to issues like the error code 10002.

3. Uninstall and Reinstall Zoom

If the above methods do not work, try uninstalling and reinstalling Zoom. In the Windows search bar, search for “Control Panel”, find and click on ‘Uninstall a program’, then locate and uninstall Zoom. After uninstalling, go to Zoom’s official website to download and install the latest version of the application.

4. Turn Off Your Antivirus Temporarily

Your antivirus software might mistakenly quarantine files that are crucial for Zoom’s operation, leading to the error. Temporarily disabling your antivirus software before installing Zoom updates can help avoid this.

The steps to turn off your antivirus software will depend on the specific software you are using. Here are some general steps for disabling some of the most common antivirus programs:

1. Windows Defender (Windows 10):

  • Go to the Start menu and open the Settings.
  • Click on “Update & Security.”
  • Choose “Windows Security” from the left panel.
  • Click on “Virus & threat protection.”
  • Under “Virus & threat protection settings,” click on “Manage settings.”
  • Toggle off the “Real-time protection.”

2. McAfee:

  • Right-click the McAfee icon in your system tray.
  • Hover over “Change settings.”
  • Click on “Real-Time Scanning.”
  • Click the “Turn Off” button.

3. Norton:

  • Right-click the Norton icon in your system tray.
  • Click on “Open.”
  • In the main window, click on “Security,” and then click “LiveUpdate.”
  • After the update finishes, click on “Advanced.”
  • Beside “Auto-Protect,” click “Off.”

4. AVG:

  • Right-click the AVG icon in your system tray.
  • Click on “Temporarily disable AVG protection.”
  • Choose how long you want the protection to be disabled and whether to disable firewall protection as well.
  • Click “OK” to disable the antivirus program.

Remember to turn on your antivirus software once you’re done with your task to keep your computer protected.

5. Manual Update

If you’re still encountering the error, you can try performing a manual update. You can do this by navigating to the Zoom download center and downloading the latest version. Then, install it over the top of your existing version.

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